Where are you located? How far are you willing to travel?
We are primarily located in the New York metropolitan area, we do regular business across all five boroughs,some parts of New Jersey and Connecticut.
Which items are available for purchase or rental? What are the prices for these items?
We have an array of products and services which can be purchased or rented for your event. We offer our event planning packages, event decor packages, invitations, balloon decor, candelabra sets and many other customized pieces. We rent linen, chair covers, pipe and drape sets with and without drapes & more.
Each item is priced differently. We require a $500 deposit to secure the date when choosing from the planning or decor packages. Half of the total amount is required 2 weeks after signing the contract. We require payment in full 3 weeks prior to your event. We do not accept personal checks, no exceptions.
What are your policies?
All payments are due upfront. Orders must be cancelled within the first 36 hours of submitting. All customized orders are final, no refunds will be given. Divine Event is not be liable to renters for any loss, damage or liability resulting from the use of its rental items or from the condition of the items.
Do you provide shipping? What are the shipping costs? How does the shipping process work?
Unfortunately at this moment we do not provide shipping.
For rental items will be delivered for a fee or should be picked up by client.
What happens if an item arrives damaged on site? What happens if an item gets damaged on site?
We understand that sometimes an item may get damaged during it’s transit. Divine Event will make the best possible effort to remedy the situation as soon as discrepancies are reported.
Any damage to the rentals, or missing items, which were not included in the delivery slip will be noted at pick up. We will provide an itemized invoice for repairs or cost of damaged or missing items within 30 days following pickup. Clients are responsible for paying the amount submitted by Divine Event within 30 days of receipt of the invoice.